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Travel and International questions and answers

Whether you're sending money overseas or looking to arrange travel insurance or payment solutions for your next holiday, our Travel and International FAQs answer some of the more common questions we get asked.

Our SWIFT code is ASLLAU2CGBS*

* We use Australian Settlements Limited (ASL) to process our incoming international transfers

When a Cash Passport™ Platinum Mastercard® is ordered, customers are given one card, with an option to purchase another for $5.

However, if the worst were to happen and both your Cash Passport™ Platinum Mastercard® are lost or stolen, it is best to contact Cash Passport™ Platinum Mastercard® immediately to notify them of your situation so they can act on your behalf accordingly, whether this means cancelling your lost card, arranging replacement funds, or forwarding you a new card.

You can contact Cash Passport™ Platinum Mastercard® directly via the following numbers:

If you’re heading abroad, letting us know is easy, and can be done in a number of ways.

The key reason for doing this is so that your travel plans don’t get interrupted by not having access to your money. Our fraud and security monitoring may pick up transactions in a foreign location that don’t match your usual spending habits, and inadvertently put a hold on your accounts.

Here’s how to let us know ahead of time of your travel plans:

  1. Online. Simply log into our app or online banking, and head to Manage > Security & access > Overseas trave notification. We’ll ask for the dates you intend tom travel, which countries you’ll be headed to, and which of your cards you intend to use while away.

  2. Over the phone. Give us a call on 13 13 86, and let one of our friendly staff know of your travel plans.

  3. In branch. Pop into your closest Greater Bank branch and have a quick chat with our team about your upcoming holiday itinerary.

While overseas, should you have any issues at all accessing your money, get in touch with us as soon as possible via your contact method of choice.

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International payments

 

Greater Bank customers are able to transfer money overseas in a number of ways. Working with a specialist in international payments and foreign exchange means we can help you send and receive money from friends, family and business partners in quick, reliable and affordable ways. 

Telegraphic Transfer

Also known as a ‘wire’, a telegraphic transfer is an electronic transfer of funds directly credited to a beneficiary’s overseas bank account

Organising your Telegraphic Transfer is easy – simply call 13 13 86 to speak to a friendly Greater Bank staff member or drop into your nearest branch.

With our International Payments Service, you can send money to 200 countries and territories in over 130 currencies.

Here are the details you'll need to provide your payee in order for them to transfer funds to you from overseas:

  • (Your) Account name
  • (Your) account number
  • Greater Bank's BSB - 637 000
  • Greater Bank's address - 103 Tudor St, Hamilton, NSW 2303
  • Greater Bank's SWIFT code - ASLLAU2CGBS*
  • You may need to provide your address to your payee in certain cases

* We use Australian Settlements Limited (ASL) to process our incoming international transfers

To send funds overseas via Telegraphic Transfer, you will need to provide full details of the beneficiary’s bank, bank address, account number and Sort code, SWIFT code or routing number. An IBAN (International Bank Account Number) is required if the funds are being sent to a European Country (including the United Kingdom)

A SWIFT code is a method of identifying individual financial institutions across the globe.

  • Greater Bank’s SWIFT code is ASLLAU2CGBS*
  • SWIFT is the process Greater Bank uses to send money around the world (similar to using BPAY® for domestic payments)

* We use Australian Settlements Limited (ASL) to process our incoming international transfers

An IBAN is an identification number used to uniquely identify a customer’s bank account. The IBAN number consists of an alphabetical country code, followed by two digits, and then up to thirty five characters for the bank account number.

Not all countries use an IBAN, but in some countries the IBAN is mandatory and must be included.

To arrange an outgoing International Payment, you can attend a branch or ring our Contact Centre on 13 13 86 between 8:00am - 6:00pm Monday to Friday, or 8:00am - 1:00pm Saturdays for further information.

Funds are usually received by the beneficiary’s bank in 2 to 3 business days, however, there may be a delay in the beneficiary bank allocating funds to the beneficiary account. There is no delivery guarantee. Some currencies may take longer than others to process.

Fees apply to all Telegraphic Transfers (outward International Payments). Refer to our Financial Services Guide for full details.

View our Banking Terms and Conditions

Foreign cash

 

You're able to order foreign cash from Travelex through Greater Bank in the following ways:

  • Online via the Travelex portal.
  • Through online banking, in the 'Products and Offers' menu, or
  • In your nearest branch.

Yes, the minimum amount is $100 AUD.

No maximum limit applies.

Cash Passport™ Platinum Mastercard®

 

Cash Passport™ Platinum Mastercard can be used worldwide wherever the MasterCard Acceptance Mark is displayed.

This means you have access to your money from over 1.9 million ATMs and 31.4 million retailers around the globe.

You can also use Cash Passport™ Platinum Mastercard to shop securely online.

Buy now Buy now

You are able to check your Cash Passport™ Platinum Mastercard® balance and manage your account by registering for My Account on the Cash Passport™ Platinum Mastercard® website.

You are able to reload your Cash Passport™ Platinum Mastercard® at any time by visiting the Cash Passport™ Platinum Mastercard® website, by dropping into your nearest branch.

Even with a zero balance, your Cash Passport™ Platinum Mastercard® is still valid (up to the expiry date on the card), and you can reload it for your next trip anytime.

Yes, of course! You can change your PIN at any ATMx location. Just keep in mind that you'll need to know your existing PIN before attempting to change it.

Find your nearest ATMx location here.

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Call us Monday to Friday 8:00am – 6:00pm and Saturdays 8:00am – 1:00pm AEST.

Call 13 13 86

Osko and BPAY are registered to BPAY Pty Ltd ABN 69 079 137 518. You should review the relevant payment facility terms and conditions available on our website before deciding whether a service is appropriate for your personal circumstances.