Greater Bank's Online Banking allows you to manage your money wherever you are, 24 hours a day.
Within Online Banking, you’ll be able to use our full suite of features and services. Check your account balance, pay a bill using BPAY, view interest earned, lock a misplaced card, share your transaction receipts and account details easily - the list goes on.
We use some of the most up-to-date security features available on our Online Banking platform such as 128-bit encryption and one-time passwords for new payees, new billers and for new transactions over the daily threshold. A reference number is also provided as a receipt of each financial transaction you perform.
New customers have a couple of options for Online Banking registration.
Existing customers also have a couple of options for Online Banking registration.
In a word, yes.
At Greater Bank, you can open an account online and become a customer in minutes, and start accessing your money through our online banking and app.
If you're an existing customer, you can open an account online through online banking or our app around the clock.
Open an everyday or savings account with us online and you’ll be registered in minutes! Or, drop into your nearest branch.
There are a number of ways you can register for Greater Bank's Online Banking.
If you use the mobile app with a 4 digit Access Code, you can view your username by selecting "My details" - your username will be displayed at the top of the page under your name.
Call us on 13 13 86 Monday to Friday, 8.00am to 6:00pm. Saturday, 8.00am to 1.00pm AEST. Or, drop into your nearest branch or leave us a message on Facebook and we'll get back to you as soon as we can.
Reset your password any time by selecting the 'Forgot your password' button on the online banking login screen and following the prompts.
We’ll send you an SMS with a temporary password to log in. Then, you can create a new password. You’ll get an email confirming your password has changed.
Or, you can call us and we’ll help you reset your password.
Call us on 13 13 86 Monday to Friday, 8.00am to 6:00pm. Saturday, 8.00am to 1.00pm AEST. Or, drop into your nearest branch or leave us a message on Facebook and we'll get back to you as soon as we can.
It generally means that you have entered the password incorrectly three (3) times.
If you've forgotten your online banking password, reset it via the 'Forgot your Password' link on the online banking login screen, or contact us for assistance.
Call us on 13 13 86 Monday to Friday, 8.00am to 6:00pm. Saturday, 8.00am to 1.00pm AEST. Or, drop into your nearest branch or leave us a message on Facebook and we'll get back to you as soon as we can.
Log into your mobile banking app or online banking.
Let us know and we’ll help work it out together!
Call us on 13 13 86 Monday to Friday, 8.00am to 6:00pm. Saturday, 8.00am to 1.00pm AEST. Or, drop into your nearest branch or leave us a message on Facebook and we'll get back to you as soon as we can.
We’ve designed and tested our online banking compatibility with these operating systems.
Apple iPad and iPhone |
Android | Browsers |
Running software version iOS 15 or later, Safari. |
and more. Running software version Android 11 or later with Internet Browser. |
Connection to online banking is via HTTPS (Hypertext Transfer Protocol Secure). Your browser must have JavaScript enabled and you must accept session cookies. For your online banking to run as seamlessly as possible, we recommend using the Google Chrome web browser. |
The easiest way to find the model and number of the device you are using is to use the device itself.
Apple users | Android users |
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We recommend you update your software to the latest version on your device. This will make sure you have the best possible protection from new threats. As an added bonus, you’ll also get any improvements we’ve made to remove glitches or add helpful extra features.
Apple users | Android users |
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If you prefer, you can turn on automatic updates, this means all your apps will update to the latest version without you having to update them manually.
Apple users | Android users |
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Your web browser is one of the most important programs on your computer. Every website you view runs through your browser. The main reason it’s important to keep your web browser updated is security.
Criminals are constantly looking for new ways to steal your personal information. One of the most common ways they do this is by exploiting vulnerabilities in your web browser – the older it is, the more likely it is that people have been able to find these vulnerabilities. A newer web browser will have better security and keep your information safe.
Another reason to upgrade is that newer web browsers take advantage of new standards and technologies, making them faster. This means you’ll save time and be able to browse the web more quickly.
Installing a new web browser is free and only takes minutes. Find out which browser you’re currently using, and then visit your web browser support site for instructions on how to upgrade it.
It is an added layer of security for your online banking that is available in the app and Online Banking on web/desktop.
You can switch it on and off yourself when logged in. Go to Manage > Security & access > Second factor authentication and follow the prompts to activate.
When enabled, you will receive a One Time Password to your mobile number we have on file each time you login. That way, someone trying to fraudulently gain access to your accounts cannot do so without access to your mobile phone.
How the login process will work: You will still use your username and password or 4 Digit access code or biometrics (Fingerprint or Face login). Once this is completed you will be sent a One Time Password to your mobile and you will enter this in the screen presented to complete login.
PayID is a registered trademark of NPP Australia Limited. Osko by BPAY and BPAY are registered to BPAY Pty Ltd ABN 69 079 137 518. You should review the relevant payment facility terms and conditions available on our website before deciding whether a service is appropriate for your personal circumstances.