Help Centre

The Greater Bank BSB Number is 637-000.

Greater Bank customers are able to change their address or contact details via our app, online banking, over the phone, or in branch.

It's important to remember, if you update your contact details (mobile number or email address) with us, this change will not affect any existing PayIDs you have set up for your individual Greater Bank accounts.

Checking the balance of your Greater Bank account can be done in a number of ways.

• If you’ve downloaded Greater Bank’s app, and have Quick Balance enabled on the account in question, you can check your balance simply by swiping right on our app home screen.
• If you’ve got our mobile app but don’t have quick balance enabled, simply login using 4-digit access code or your username and password to check your balance from the accounts screen
• If you’re an online Banking customer, simply login to your account and check your balance from the account screen
• You can also visit your nearest Greater Bank or third party ATM to check your balance
• Of course, you’re also able to visit your local branch or call our Contact Centre during their hours of operation (Monday to Friday 8.00am - 6:00pm and Saturday 8.00am - 1.00pm) on 13 13 86 to check your balance as well.

Activating your Greater Bank Card is easy and can be done in a number of ways.

Online Banking

• Simply log on to online banking
• Tap on 'Activate your card' on the top right-hand side of screen
• Follow the prompts

Branch

Drop into your nearest branch

Stop your card by locking or cancelling your card

As soon as you realise your card is missing it’s important to either lock, block or cancel your credit card.

• You can do this easily via Online Banking.
• You can also call our Contact Centre on 13 13 86 between 8:00am - 6:00pm Monday to Friday, and 8:00am - 1:00pm Saturdays, or
• visit any of our branches.

Review the transactions on your statement

It is a good idea to regularly review your monthly transaction on your statement.

We are here to help if you want to dispute a transaction.

Update your regular payments

If you’ve been issued with another card make sure you update any regular bill payments you might have set up.

Some standard ones are Netflix, Spotify, Apple accounts, Phone, Gas and Electricity.

Reset your password any time by selecting the 'Forgot your password' button on the online banking login screen and following the prompts.

We’ll send you an SMS with a temporary password to log in. Then, you can create a new password. You’ll get an email confirming your password has changed.

Or, you can call us and we’ll help you reset your password.